Frequently Asked Questions
Everything you need to know about shopping with Fenwick.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location.
How can I return an item?
We offer a 30-day return policy for unused items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order status?
Yes, once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package.
Do you offer international shipping?
Currently, Fenwick ships to most countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I ensure I'm ordering the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts before completing your purchase.